ABSTRACT This study aims to determine the performance of tellers 1 and 2 in serving deposit and withdrawal transactions. The problem (1). Identify the queuing service characteristics applied by Bank BNI Syariah Palu Branch (2). Seeing the performance of the busiest teller services 1 and 2. The busiest service performance results (ρ) are found in teller 2, which is 0.3687 or 36.87%, for teller…