Gaya APA
Fitzsimmons, J, A., Fitzsimmons, M, J. (2006).
Service Management Operations, Strategy, Information Technology .
Yogyakarta:
Salemba Empat.
Gaya MLA
Fitzsimmons, James, A., Fitzsimmons, Mona, J.
"Service Management Operations, Strategy, Information Technology".
Yogyakarta:
Salemba Empat,
2006.
Text.