Gaya APA
Fitzsimmons, J, A., Fitzsimmons, M, J.
(2004).
Service Management
(
Fourth)
.
Yogyakarta:
.
Gaya MLA
Fitzsimmons, James, A.., Fitzsimmons, Mona, J..
"Service Management".
Fourth
Yogyakarta:
,
2004.
Text.