Gaya APA
Spector, R., McCarthy, P.
(2005).
THE NORDSTROM WAY to Customer Service Excellence
.
Yogyakarta:
Erangga.
Gaya MLA
Spector, Robert., McCarthy, Patrick.
"THE NORDSTROM WAY to Customer Service Excellence".
Yogyakarta:
Erangga,
2005.
Text.