Gaya APA
Fitzsmmons, J, A., J., F, M.
(2006).
Service Management
(
FIFTH)
.
Yogyakarta:
Salemba Empat.
Gaya MLA
Fitzsmmons, James, A.., J., Fitzsimmons, Mona.
"Service Management".
FIFTH
Yogyakarta:
Salemba Empat,
2006.
Text.