Gaya APA

Kirom, B. (2015). Mengukur Kinerja Pelayanan dan Kepuasan Konsumen (Service Performance and Customer Satisfaction Measurement) (Cet.4). : .

Gaya MLA

Kirom, Bahrul. "Mengukur Kinerja Pelayanan dan Kepuasan Konsumen (Service Performance and Customer Satisfaction Measurement)". Cet.4 : , 2015. Text.